"The faulty software that has caused these issues is being decommissioned, and we apologise not only to our customers but also to their customers," Ericsson CEO Börje Ekholm said. The issue affected nodes in the core networks of customers using two software versions of the Serving GPRS Support Node - Mobility Management Entity (SGSN-MME), Ericsson said, adding that it had taken immediate action to enable service restoration. Our focus is now on solving the immediate issues." "A complete and comprehensive root cause analysis is still in progress. "An initial root cause analysis indicates that the main issue was an expired certificate in the software versions installed with these customers," Ericsson said. An expired certificate was the cause of a data outage across O2 and SoftBank mobile services in the United Kingdom and Japan, respectively, Ericsson has revealed.
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